I too ordered the Kiyoseki iron only to receive a dirty, stained, sticky, used iron that did not even work when plugged in.Rep on phone was a turd, no apology.
Had to wait for mailing label. I sent the piece of *** back and this company had the gall to keep $10 for shipping, when I was sent a used, broken product in the first place. Why should I pay a cent for being sent, and then having to return, a piece of *** iron that was pre-owned? Do you trust a company that does this to people?
Go to your neighborhood store and buy a much cheaper iron that will work just as good and one that you can at least get all your money back if you have to return it.