Tristar Products - Tired of the runaround!!!!

2 of 151 Tristar Products reviews

It is taking several weeks just to receive my exchange order.The first time I called to do the exchange I was sent a confirmation by email; however, it did not match my request.

So, I called back and spoke with a manager who then proceeded to cancel my order and create a new one (unfortunately by then the colors I'd previously requested were no longer available). Again, I was informed I'd receive confirmation by email but nothing came and I had to call AGAIN only to be told it had not been processed at all!!! So, my new helper, you guessed it, a manager, assured me he would follow up with corporate and I should call back in 7-10 business days if I hadn't receive my order. At the time of this writing which is more than 10 days pass the arrival date, I'm on the phone with yet another manager who promises to be held personally accountable for processing my order.

I'm so very frustrated with all this runaround over items Ive paid for but haven't received (unfortunately I have to keep dealing with them because I'm beyond the 60 day refund window).

I've demanded a number so I can contact corporate personally but to no avail.I think this company should be investigated by the Better Business Bureau.

This review is a subjective opinion of a user.
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More Review Details

Advertised vs Delivered
Diversity of Products or Services
Product or Service Quality
Price Affordability
Value for money
Discounts and Special Offers
Website
Delivery Service
Customer service
Staff
Exchange, Refund and Cancellation Policy
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  • What I liked
      No items
  • What I disliked
    • Multiway bra offers no support for cup d women

Reason of review:
Order processing issue
Preferred solution:
Deliver product or service ordered
Product or service
Genie Bras Bra
Review category
Shopping
review #939789

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