Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

I bought a Tristar Blender for $73.99 with a one year warranty. After two months of owning the product, the blender started smoking when I tried to use it and stopped working.

I notified Tristar and they told me the blender had been discontinued. They wanted me to ship them the blender (I was responsible for shipping costs) along with a check for about $15 and they would send me a juicer. I didn't need a juicer, I needed a blender that didn't break after two months. Not only was this a bad product, but the company clearly doesn't stand by their product or warranty.

After going back and forth with the company, I finally filed a BBB complaint. I explained the entire situation and they again said I could ship the product back to them along with a check and they would send me a juicer.

Unacceptable. I would never purchase a Tristar product again and would discourage anyone else from purchasing one of their products.

Product or Service Mentioned: Tristar Products Blender.

Reason of review: Poor customer service.

Monetary Loss: $74.

Preferred solution: Full refund.

I didn't like: Customer service the worst.

Company wrote 0 public responses to the review from Oct 17, 2017.
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