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Tristar Products - Worst customer service ever

Ordered smokeless grill, called several times about order and received several different answers each time...very rudely giving answers to my questions and then the finally call I was told that the item was out of stock....after one month of waiting....they cancelled my order!!! Dont think I would ever order from a informercial again!!!
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#1331807

The hose on - off level broke off. I've only used it once. I do not have my reciept for proof of purchase . So i just want to know what i can do about it. I would like a refund or a replacement if i can. Thank you Kathy Engstrom
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TristarSupport
TristarSupport

We are sorry to hear that from you. please visit our LiveChat here: http://tinyurl.com/ntohvw5 for us to assist you accordingly. Our LiveChat hours of operation are 7AM-11PM, ...

TristarSupport
TristarSupport

We are sorry to hear that from you. For us to assist you with your concern.Please visit our LiveChat here: http://tinyurl.com/ntohvw5.Our LiveChat hours of operation are 7AM-1...

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Fairfield, New Jersey
#1306984

Called duri g business hours.but received recorded message i was out of business hours
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TristarSupport
TristarSupport

We are sorry to hear that from you. For us to assist you with your concern.Please visit our LiveChat here: http://tinyurl.com/ntohvw5.Our LiveChat hours of operation are 7AM-1...

Anonymous
Anonymous

We are sorry to hear that from you. For us to assist you with your concern. Please visit our LiveChat here: http://tinyurl.com/ntohvw5. Our LiveChat hours of operation are 7AM...

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#1302412

I ordered neww gasket and it still wont hold pressure. Just gave up and boughta different brand.
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TristarSupport
TristarSupport

Please reopen the lid, remove and clean the gasket using tap water. Once done, put it in hot water for a little while and dip it in cold water before placing back in the lid t...

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#1299869

My lid got put on in the wrong position and i cant get off
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TristarSupport
TristarSupport

Try to press the pressure/steam release valve; make sure to release all the pressure before opening the lid. Let the cooker cool down before attempting to open it. Once the co...

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#1295615

The hose EXPLODED in my face. And, worse, The customer service representative, Alvin White (if that was his real name) should be fired). This hose bubbled up at the joint like a balloon and exploded with a huge bang! I thought I was going to have a heart attack! I...
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TristarSupport
TristarSupport

We are sorry to hear about your experience. For us to assist you with your concern. Please visit our LiveChat here: http://tinyurl.com/ntohvw5.Our LiveChat hours of operation ...

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#1293139

Your hose EXPLODED in my face. And, worse, your customer service representative, Alvin White (if that is his real name) should be fired). This hose bubbled up at the joint like a balloon and exploded with a huge bang! I thought I was going to have a heart attack! I...
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#1293134

The air circulation stopped working before my last payment even was made. Called several times and no one will help me. Was actually trying to buy my daughter one before this happened. They are saying i was in collections and there is nothing they can do for me. My 4...
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TristarSupport
TristarSupport

Try to press the pressure/steam release valve; make sure to release all the pressure before opening the lid. Let the cooker cool down before attempting to open it. Once the co...

TristarSupport
TristarSupport

We are sorry to hear that from you. please visit our LiveChat here: http://tinyurl.com/ntohvw5 for us to assist you accordingly. Our LiveChat hours of operation are 7AM-11PM, ...

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Tristar Products Air Fryer
#1276704

coating came off of the fry basket of model AF-530 Power Air Fryer XL - need a free replacement - Please email how to get one - i don't know how to get one -- i like the unit but feel that the basket coating should last longer thank you-- Please please coating came off...
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TristarSupport
TristarSupport

We are sorry to hear that from you. please visit our LiveChat here: http://tinyurl.com/ntohvw5 for us to assist you accordingly. Our LiveChat hours of operation are 7AM-11PM, ...

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Fairfield, New Jersey
#1275878

Contact Tristar Products

Mailing Address:
Tristar Products Inc.
492 Route 46 East
Fairfield, New Jersey 7004
United States
Phone:
(973) 575-5400
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Tristar Products - Power airfryer XL
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I bought it last year and loved it to this day. For french fries, chicken, roast beef, pizza and so on. I love it because it is fast and it keeps the moisture in the inside of the meat. But resently it was very hot here and something was smelly in my kitchen. First i...
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#1272586