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My product failed 1 year and 2 months after purchase

Tristar Products - My product failed 1 year and 2 months after purchase
Tristar Products - My product failed 1 year and 2 months after purchase
Tristar Products - My product failed 1 year and 2 months after purchase
Update by user May 02, 2022

I have already contacted customer service and they will not replace the unit. They tried to tell me that the unit was not $250. It is still $250 at kohls where I purchased it.

Original review updated by user May 02, 2022
Don't buy this product. Mine got an error code and parts cannot be replaced. It is now a $250 counter decor that cannot be used. I am more than. Disappointed

User's recommendation: Don't buy it.

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ID
#3536804 Review #3536804 is a subjective opinion of poster.
Location
Omaha, Nebraska
Cons
  • No replacement parts
  • It just died in the middle of cooking a meal
  • Poor quality product
Loss
$250
Preferred solution
A replacement unit
New Reviewer

Warranty

I purchased The Elite Power AirFryer in 2018. It has worked well until recently. I called regarding my warranty and was advised by the representative that the cost to ship to them and the return cost is covered under my warranty. Well, I am sure you see where this...
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ID
#3840662 Review #3840662 is a subjective opinion of poster.
Loss
$89
Preferred solution
Shipping and Handling

Power air fryer xl grill

I have bought two of the power XL air fryer grills and both of them did the same thing after 6 to 8 months they stop cooking the elements would not heat up these are a piece of garbage you should take them off the market. Now I bought the power door air fryer basket...
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ID
#3717061 Review #3717061 is a subjective opinion of poster.
Location
Dover, Delaware
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer

I love the idea of the air fryer, this is my 3rd one…and I hate it! I can’t turn the knobs, I can’t get it clean! I have already submitted a review. No response…trishtowles@***.com

It smokes, it looks filthy. I cant get it clean, I cant turn the knobs! Its horrible I hate it! Im so disappointed

User's recommendation: Don’t buy it!!

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ID
#3705914 Review #3705914 is a subjective opinion of poster.
Location
Wichita, Kansas
Loss
$159
Preferred solution
Let the company propose a solution
New Reviewer

Poor service

When I called the first time in regards to a dead stuffed waffle maker, I was told to go online with an address he gave me. It didn't work so I called and was brushed off since I did not have a receipt for the GIFT I received.
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ID
#3675033 Review #3675033 is a subjective opinion of poster.
Location
New Hartford, New York
Cons
  • Died after 3 months
Loss
$20
Preferred solution
replacement
New Reviewer

Contacttgrill

Don't buy contact grill plus Teflon comes off soon. Take back right away or you will not get credit for it.dont buy

User's recommendation: Don't buy it. My old George foreman gave it up after about three years. I bought another George fremantle food ides off it is so good but it is small.

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ID
#3651631 Review #3651631 is a subjective opinion of poster.
Location
Opelousas, Louisiana
Loss
$28
Preferred solution
Full refund

Purchaser of their Power XL Toaster Oven Air Fryer Convection. Faulty temperature. 1st one shipped back. Tri Star replaced. Replacement also faulty temperature regulator.

1st new one burnt up a beef roast set in spit baking at low temperature of 250. Oven thermometer measured at 375. Replacement won't heat up to design setting of 450 to air fry chicken wings. Wait about one hour for 350 is high as it will go. Fleshy chicken wings. Told by TriStar to ship back. 55.00 cost makes this air fryer cost over 200.00 if I ship back only to get a probable faulty one again.

User's recommendation: Not worth your hard earned dollars.

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ID
#3629789 Review #3629789 is a subjective opinion of poster.
Location
Landisburg, Pennsylvania

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New Reviewer

Not standing by the warranty I was told on the Emerald pots

Tristar Products - Not standing by the warranty I was told on the Emerald pots
I have called customer service and told him about the Emerald pots that I have bought from you all they say it was only guaranteed for seven years but thats not what the box said and my man says says guaranteed for a lifetime I love your parts Ive had them for years but all of a sudden the copper that runs along the bottom of the pots. Are coming apart I would like for you all to honor what you all have told and wrote in the manual about the warranty I wouldve never spent that much on two sets of pots I spent almost $1000. I expect you to stand by your product

User's recommendation: I expect you to standby your product.

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ID
#3573366 Review #3573366 is a subjective opinion of poster.
Cons
  • Poor quality product
Loss
$1000
Preferred solution
Let the company propose a solution
New Reviewer

Replacement of broken part

Tristar Products - Replacement of broken part
Tristar Products - Replacement of broken part
My microwave turntable shattered after only 5 months. Their response was too bad, so sad. They SUCK!

User's recommendation: WARNING: Do not buy this PowerXL microwave air fryer!!!

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ID
#3559173 Review #3559173 is a subjective opinion of poster.
Cons
  • Turntable plate shattered after under 4 months cust srvc sux
Loss
$200
Preferred solution
Deliver product or service ordered

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New Reviewer

Poor product for price

Power microwave xl airfryer set the oven at 350 and only heat to 250 poor product for baking. Not much better for air fryer.

User's recommendation: Don't buy.

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ID
#3555130 Review #3555130 is a subjective opinion of poster.
Location
Sandy, Utah
Product
Tristar Products Power Xl Air Fryer
Pros
  • Some products work great
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer

Find out where my powerXl smokeless grill is

I ordered a power Xl smokeless grill and I haven"t got it and it's been at least 4weeks.Where is it ??? Dixie Oatsvall 480515****
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ID
#3535407 Review #3535407 is a subjective opinion of poster.
Location
Phoenix, Arizona
Preferred solution
Deliver product or service ordered

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New Reviewer

Missing items in the box

There were items missing from the box. I contacted customer service, and they say that it is not included in the box, and they wanted me to buy them separately, but on the box it says they are included. The quality of the item is not good. I do not recommend their products.

User's recommendation: Do not buy this product or anything to do with this company.

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ID
#3523969 Review #3523969 is a subjective opinion of poster.
Location
North Charleston, South Carolina
Product
Tristar Products Power Xl Air Fryer
Pros
  • All cons no customer service
Cons
  • Terrible service and product
Preferred solution
Send me the missing products.

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New Reviewer

Missing items in the box

There were items missing from the box. I contacted customer service and they say that it is not included in the box when it says it is. These are not extra items for sale. The quality of the article is not good. I ended up returning it and I do not recommend their products.

User's recommendation: Do not buy this items or anything to do with this company.

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ID
#3523949 Review #3523949 is a subjective opinion of poster.
Location
Summerville, South Carolina
New Reviewer

Purchased last year, finally had to get a different color, wasn't available. I moved and the new Power XL Smokeless Grill Pro was in box until I moved in October 2021. I have had it out once since the

I have just tried to use it to make my steak dinner. It will power up, the fan works BUT when you press the + button to set the temp, nothing happens at all. It does not heat up, wasted over an hour hoping to speak to someone, just sat on hold, finally hung up. I had one of these grills before an earlier model, it worked. It was larger and too big, I donated it. I am very disappointed, in the end the reviews don't give me much hope. Another expensive waste of money.

User's recommendation: Be aware, not a great product or even worse no customer back up.

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ID
#3499449 Review #3499449 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina
Preferred solution
Deliver product or service ordered

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New Reviewer

To let people know - STAY AWAY FROM THIS COMPANY

Bought a CM-003 Hot Air Fryer less than a year ago, it is not working under normal use. Tristar offers a year guarantee, but, you must keep your receipt. I only have my credit card payment receipt and shipping receipt, but, that is not good enough. I even registered the product on their website, I did not keep the receipt because, I thought the product would at least last longer than 2-3 years! I was wrong. STAY AWAY FROM THIS COMPANY

User's recommendation: STAY FAR AWAY FROM THIS COMPANY.

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ID
#3496506 Review #3496506 is a subjective opinion of poster.
Pros
  • While it worked it was great
Cons
  • Very poor quality product
Loss
$140
Preferred solution
Let the company propose a solution
New Reviewer

Order Cancelled/No Replacement

We ordered from Trusted Butcher Meats at TrustedButcher.com. We placed the order on March 12. At the time, we ordered the Meat Lovers package which was buy one get one free. We also had a promotional coupon for $50.00 off. They charged our card $137.79 On March 14 they...
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ID
#3425244 Review #3425244 is a subjective opinion of poster.
Cons
  • Unable to deliver
Preferred solution
Deliver product or service ordered

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