Tristar Products Reviews

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Garbage Pail Customer Service

1.5
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I ordered the Clear TV antenna and updated it to the larger version. I paid for it with a Prepaid Debit card. The card went through, but upon checking on my order status it seems to be in limbo because of a problem with the card. I have called countless number of times but it's always busy, or they just hang up. They treat their customer like something that goes into a Garbage Can or gets flushed down a toilet.

User's recommendation: If you order a product you'd better cross your fingersif it is not processed in a timely mannerbecause you'll be treated like a Mushroom.

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1 comment
#1989458

I am sorry you were not able to get through and we were not able to properly assist you. You can contact the Vice President of CS and she will investigate what happened. You can contact her via customerservice@***.com

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ID
#1943399 Review #1943399 is a subjective opinion of poster.
Service
Tristar Products Customer Care
Cons
  • Garbage pail customer service
Preferred solution
Make Customer Service mean just that instead of The Customer Disservice that you presently have.
Most helpful review

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Power xl airfryer 5.8 qts

3.8
Tristar Products - Power xl airfryer 5.8 qts
Tristar Products - Power xl airfryer 5.8 qts
Tristar Products - Power xl airfryer 5.8 qts
i purchase the fryer on 1/16/2020 , the fryer itself works great but the basket is peeling and it comes up on my food as i take it out, i looked at a replacement back different places the price is off the chain. i just wonder if ther something you can help with, i have pictures of the peeling on the basket and the bottom, the soap and water not harming it, it,s when the food i fry comes out it peel off on my food. i have my reciept Thanks, Mary Adams
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ID
#2169310 Review #2169310 is a subjective opinion of poster.
Product
Tristar Products Power Xl Air Fryer
Pros
  • Cooks food perfect
  • Cooked food evenly
  • Customer service was absolutely great
Cons
  • The fryer itself has defects with mind
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Product not working

I purchased a Air fryer, toaster oven 2/5/2021 and the toaster isn't working at all. I have the receipt of the retailer where I purchased the oven from. I called customer service and was given an email of customerservice@***.com to email pictures and all my information to, but the email address doesn't work. I would like to get a replacement for this product.
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ID
#2707214 Review #2707214 is a subjective opinion of poster.
Loss
$147
Preferred solution
a product replacement
New Reviewer

Power line model:es2416s_05

1.0
Purchase the iron&;;;; steamer in 2020 got The pad and something else. Payed close to $100 and your product quit on me in June of 2021. I have a iron that I purchased from target for $24 in 2013 Still working.

User's recommendation: Be extremely cautious.

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ID
#2701760 Review #2701760 is a subjective opinion of poster.
Pros
  • Liked it
Cons
  • Product quit working
Preferred solution
Let the company propose a solution
New Reviewer

Air fryer

1.4
The handle broke on the door. I am unhappy with the product and want my items replaced or my money refunded.
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ID
#2693470 Review #2693470 is a subjective opinion of poster.
Loss
$140
Preferred solution
Full refund

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Fire on top

5.0
I bought my power Air Fryer oven pro in September 2019 we absolutely loved it I say this because it caught fire today Flames were coming out of the back thank God that we were able to bring it outside quickly, it sits on an island and I like to say that I clean it very well, wipe down when it's still warm. We would love to get another one is there anything you can offer discount on existing customers?

User's recommendation: It's a great little oven.

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ID
#2654541 Review #2654541 is a subjective opinion of poster.
Preferred solution
Price reduction

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Email

i cannot get your email on line . it just won"t click on and they told me to send my receipt but could not get on
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ID
#2644559 Review #2644559 is a subjective opinion of poster.
Product
Tristar Products Power Xl Air Fryer
Pros
  • Work good unless something breaks
Cons
  • Lack or no communication
Preferred solution
Full refund

Turbo PowerXL Air Fryer

Bought the turbo powerxl air fryer. I had it for 4 months and it quit working. It has no power, tried different outlets, checked the power cord and it still wont work. I called customer service and was told to send it back for a replacement. It cost $80 for shipping. This is not economically feasible as the unit cost $39.99 x 3. I called customer service back to see if they would send me a shipping label and I was told no, its outside of their 90 day policy. I will never purchase anything from them again. This is a piece of junk!!!!

User's recommendation: Do NOT Buy!

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ID
#2633211 Review #2633211 is a subjective opinion of poster.
Location
Thornton, Colorado
New Reviewer

Waiting for order

5.0
Sandy helped me said my order was shipped June 7,2021 said to give it a few more days and cb if not received
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ID
#2602546 Review #2602546 is a subjective opinion of poster.
Location
Orange Park, Florida

Not as advertised

1.0
The hose I bought says it will expand to 50 feet...not even close! It doesnt even reach to where my original 25 foot hose reaches. Its a huge disappointment plus the fact it isnt what is advertised on the packaging. Shame on you for false advertising and shame on me for believing in your product....lesson learned!

User's recommendation: Don’t believe the packaging information plus don’t expect and you won’t be disappointed, I did not heed my own advice.

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ID
#2576090 Review #2576090 is a subjective opinion of poster.
Location
Apex, North Carolina

Replacement part

1.4
Yes, I waited days foe for a call back. Then told to go to the parts website (which I did before I called them. Short story no help Sad

User's recommendation: Don't expect after sale help.

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ID
#2565351 Review #2565351 is a subjective opinion of poster.
Location
Denver, Colorado
New Reviewer

Dissatisfaction with THREE copper chef pans.

I have purchased three assorted size pans in about ONE years time. Now they ALL stick. What used to be a beautiful piece of salmon cooking ,now turns to mush when I flip it over and falls apart. EVERYTHING sticks. Definitely will not buy this product again. To get a replacement I would have to pay for return shipping. That's about $20.00. They were the greatest pans.

User's recommendation: DO NOT buy these unless you want to replace them after about one year.

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ID
#2564401 Review #2564401 is a subjective opinion of poster.
Product
Tristar Products Copper Chef Frying Pan
Pros
  • It used to have a great non stick surface
  • What used to be a great non-stick surface
Cons
  • Everything sticks now
Loss
$50
Preferred solution
Full refund

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Verified Reviewer New Reviewer

I paid $99.00 +tax for a deluxe iron /steamer that lasted 13 months and stop heating and the told there was nothing that they would do about so I have to buy another iron.

1.8
I paid $99.00 +tax for a deluxe iron /steamer that lasted 13 months and stop heating and the told there was nothing that they would do about it, so I have to buy another iron.

User's recommendation: Don't buy anything from this company especially Power XL products.

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ID
#2562539 Review #2562539 is a subjective opinion of poster.
Loss
$230
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Retail Product

Tristar Products - Retail Product
Power XL Air Fryer Grill, Model B-AFO-002G-1, The unit will turn on, but the heating elements will not heat up on any setting.
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ID
#2560691 Review #2560691 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Replacement part

1.0
Still haven't heard anything back went on their website there's no way to view the part I need not happy

User's recommendation: Don't buy Tristar.

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ID
#2553209 Review #2553209 is a subjective opinion of poster.
Location
Denver, Colorado

I have not received my air fryer 360 Avenue it it was due to be delivered several days ago and it’s still not here thank you for any help you can give me

Waiting for my 360 air fryer oven to be returned. I returned it because the door was broken I had purchased the extended warranty.
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ID
#2548852 Review #2548852 is a subjective opinion of poster.
Location
Ruckersville, Virginia

Update

Tristar Products - Update
Still waiting on my pasta maker part, which Ive been told it has shipped. Thank you for getting back with me on this matter. The small star shaped extrusion cap was sold altogether, and I need it for the treat maker. Ive never got to use it without this part. My received email from you, stated that this was a different matter. It belongs to the pasta maker . I bought the treat maker Attachment, and meat and cheese grinder attachment all together. I need help getting this part too.

User's recommendation: Pasta maker is amazing!!!!!

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ID
#2546493 Review #2546493 is a subjective opinion of poster.
Location
Marion, Illinois

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