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Tristar Products - Extremely unknowledgeable customer care agents

Several times over about 4 months I have called asking if genie bra is going to restock their basic genie bra or even lace-trim geniebra and each time I am told to call back and check in several weeks. What is the phone agent's job then, exactly? Nobody knows if the company is going out of business or even what the story is with little that's left in stock. Will geniebra still be selling the Original Basic Geniebra? Simple question.
Company wrote 0 private or public responses to the review from 7 hours ago.
1.0
Details
Customer service
I didn't like
  • Unknowledgeable customer care
#1427428
my name is Neil Johnson 6504 edgehurst drive brookpark ohio 44142/ I was told that FEDX WOULD DELIVER THESE PRODUCTS. THANK YOU.
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Company wrote 0 public responses to the review from Dec 12.
TristarSupport
TristarSupport

We are sorry to hear that from you. For us to assist you with your concern. Please visit our LiveChat here: http://tinyurl.com/ntohvw5. Our LiveChat hours of operation are 7AM...

#1421497
Bolts that attach handle are different size than the cap nut that fits on the other end to secure the handle to the lid. Upon calling customer service which was no help in sending out the correct size to use this product. Suggestion was to return the entire unit and...
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Company wrote 0 private or public responses to the review from Dec 06.
TristarSupport
TristarSupport

We are sorry to hear that from you. For us to assist you with your concern. Please visit our LiveChat here: http://tinyurl.com/ntohvw5. Our LiveChat hours of operation are 7AM...

#1416692
Contacted company they said they would replace if I sent the fryer to them along with a check for 19 .95 .by the. Time I send them 19.95 plus pay to ship it back another 20.00 or more spend my time takeing it ship out I miswell buy a new one .I already spent time going...
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Company wrote 0 public responses to the review from Nov 21.
TristarSupport
TristarSupport

We are sorry to hear that from you. For us to assist you with your concern. Please visit our LiveChat here: http://tinyurl.com/ntohvw5. Our LiveChat hours of operation are 7AM...

TristarSupport
TristarSupport

We are sorry to hear you are having issues with the product you purchased. Please visit our LiveChat at http://tinyurl.com/ntohvw5 for us to assist you accordingly. Our LiveCh...

#1405482
I bought the set at Bed Bath and Beyond. I can't do all the garnishing and things it is supposed to do. Is there supposed to be a video online to show how to use it. Will you send me the Free Garnishing Guide? So far it is only a peeler, it is supposed to slice, grate,...
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Company wrote 0 private or public responses to the review from Nov 16.
TristarSupport
TristarSupport

For us to assist you with your concern. Please visit our LiveChat here: http://tinyurl.com/ntohvw5. Our LiveChat hours of operation are 7AM-11PM, Monday-Sunday. At Tristar Pro...

#1402190
I ordered the Air Fryer Oven Elite and paid $199.00 thinking I was going to get all optional accessories. Wrong ! no diffuser. I called Customer Service they said if I wasn't happy send it back. I told them I didn't want to send it back and they said there was nothing...
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Company wrote 0 private or public responses to the review from Nov 14.
TristarSupport
TristarSupport

We are sorry to hear that from you. For us to assist you with your concern. Please visit our LiveChat here: http://tinyurl.com/ntohvw5. Our LiveChat hours of operation are 7AM...

1.5
I didn't like
  • Customer service
  • Customer service no help at all
#1400513
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Tristar Products - A few orders please

Please give me a call I just left a message Nichell
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 13.
1.0
Details
Product or Service Quality
#1399944
The fryer works good. But the coating on the basket and the pan that holds it has been comeing of a little at a time starting at about the fourth time of being used. Veery poor quality.They better hope no one gets sick from eating the coating on there food every time...
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Company wrote 0 private or public responses to the review from Nov 09.
TristarSupport
TristarSupport

We are sorry to hear that from you. For us to assist you with your concern. Please visit our LiveChat here: http://tinyurl.com/ntohvw5. Our LiveChat hours of operation are 7AM...

I didn't like
  • Faulty products
#1397334
Yep! Garbage. Bought 2 as loner guns. Was impressed at first but as soon as I ran high brass through them the bolt handle flew off of them and were lost. I am getting the run around from the company. Pure garbage
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Company wrote 0 private or public responses to the review from Nov 07.
TristarSupport
TristarSupport

We are sorry to hear that from you. For us to assist you with your concern. Please visit our LiveChat here: http://tinyurl.com/ntohvw5. Our LiveChat hours of operation are 7AM...

1.6
#1395952
Well I got a problem resolved I have to Send the old camera Back and they will replace It
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 01.
TristarSupport
TristarSupport

We are sorry to hear that from you. For us to assist you with your concern. Please visit our LiveChat here: http://tinyurl.com/ntohvw5. Our LiveChat hours of operation are 7AM...

#1392192