Sarah H Hwf

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Verified Reviewer

Customer service

My phone calls have gone unsuccessful along with emails. I am very fond of Emeril Lagase, and Tristar sold us a pan and then canceled it. They said they will not honor the advertised price when the pan is in stock. This is very disheartening as it was for a senior citizen.
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Preferred solution: Apology

User's recommendation: Shop where you feel valued, I did not with this experience and several outsourced calls.

George H Kff

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Verified Reviewer

Glass lid for 10 Qt powerpressuercookerXL

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I want to buy the Glass Lid for my Power PressureCooker XL 10 Qt. I need Price and how to order. George Hicks
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Pros:
  • Time required
  • Food quality
Cons:
  • None so far

Preferred solution: Glass Lid for my 10 qt. Powerpressurecookerxl

Anonymous
map-marker Flint, Michigan

To find out how to order a vacuum tube attachment

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Not really a complaint,just wanted to give the girl that took my order all the credit she deserves for getting through the oder with all the noise she has to indure.She was very pleasant and we got through it..Otherwise I would have given a 5 star rating.
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User's recommendation: Get rid of the noise

Anonymous
map-marker Grasonville, Maryland

Needed questions answered

I brought this air fryer at a second hand shop and it didnt have instructions with it so I called and the guy I spoke with gave me the website for me to download for free!
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User's recommendation: Would definitely recommend

Tegan Xbk
map-marker Hickory Hills, Illinois

A replacement part.

Tristar Products - A replacement part.
The insightful of my pressure cooker. It's really messed up and I like to have a new one. Is that possible the removable one? That's what I need. The inner pot. Please call me back. I really like your Pressure cooker. Thank you. I don't have a receipt for The pressure cooker it was a gift.
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User's recommendation: Yes I have and they enjoyed the pressure cooker also.

Anonymous
map-marker Freeport, New York

Need cord for perfect cooker rice cooker

I have a product they no longer make and i was looking to buy a cord for the perfect cooker rice cooker. Im hoping maybe i can get a replacement cord from them or from somwwherw
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Faisa A

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Verified Reviewer
| map-marker Muscat, Muscat

Tristar pressure pot 12xl

Good evening I have just recived my power pressure pot 12xl and i have seen on the box it says there is alminum double coating on the pot and im concerned if this may leach on to the food i cook with it? Is this safe and will the aluminum leach on to my food?
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Yvette K Ccy

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Verified Reviewer
| map-marker Ukiah, California

I have an appliance that I bought and it went out

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When I plug in my Vortex airfryer Pro Plus power XL nothing happens the light comes on but then goes off nothing heats up and I want to know how to fix it is it just a fuse it says on the instruction manual that someone could help me please help me thank you
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User's recommendation: Don't bother buying this product because if you do and something goes wrong with it they will not help you.

Yvette K Ccy

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Verified Reviewer
| map-marker Ukiah, California

I have an appliance that went out

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I shouldn't have to pay 40.00 or any amount to be able to talk to someone regarding an appliance that I bought of yours. In the manual it says if it stops working to contact you and a repairman will help with me with it. I shouldn't have to pay...if I would have known that I would have thought about it.
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User's recommendation: Don't buy the product, they won't help you with it if it breaks.

Anonymous
map-marker Westminster, Maryland

My first air fryer

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Love this product. Have used most of the heat settings. Very impressed, especially the Grill setting. My NY Strip was excellent!
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Sandra M Abm

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Verified Reviewer

Cooks fast and evenly

Tristar Products - Cooks fast and evenly
No problem just wanted to know how to get free grill plate that on box cooked hamburgers an fries an chicken pot pies
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Preferred solution: Grill plate

User's recommendation: I would purchase more products

Kathy H Sny

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Verified Reviewer

I need some questions answered

I have a power pressure cooker XL I HAVE A FEW QUESTIONS THAT NEED TO BE ANSWERED, I purchased this in 2016
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Loss:
$5000

Preferred solution: Answers

Latricia Hwo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Pitkin, Louisiana

Purchased a product from this company

Tristar Products - Purchased a product from this company
Tristar Products - Purchased a product from this company
My sister in-law has a counter grill and I finally purchased one , and hope to get my griddle in soon , its so easy to clean and less mess , and love the way it cooks , used it the first time cooking pork steaks Like
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User's recommendation: I think it’s a great purchase

Clorissa Jaz
map-marker Louisville, Ohio

Need replacement handle for airfryerpro

Very Bad,the person sounded like they were just waking up and was suppose to be customer service.I explained it was a gift from my son he bought about 2 months ago and that I doubt he had the receipt.All I wanted was a replacement handle for the door. She wanted the model number gave it to her.Stated there was nothing they could do without a receipt.I just wanted either a handle or door for the air fryer.Well I was told my son lost his money and I dont have an airfryer I can use.Sad
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Lise L Cin

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Verified Reviewer

Very pissed

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I bought a Power XL Cordless Steamer and Iron. The steamer doesnt work anymore. The purchase was made in a Canadian Tire store in the Quebec province. Because it was in Quebec a agent of the customer service said that I cant have a refund. Its not fair and its not normal to have no refund. I am really pissed off!
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Loss:
$55

Preferred solution: Full refund

User's recommendation: If you are in Canada, don’t buy from this company.

Cathy P Awl

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Verified Reviewer

To worn others

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First I want to say the price was a bit high for the Power XL Vortex Air Fryer Pro Plus however I purchased because it did more than just fry. Upon the first use it did not cook the chicken even after 40 minutes I had to put my chicken in a regular oven. The second time I used it for frozen fish patties that's when I noticed an smell that was like electrical wires burning this smell was not there in the first use. We are very unhappy with this product we could have got something better at Walmart much cheeper that works properly we are out $150 when we could have paid for another around $50
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Loss:
$150
Pros:
  • 10 in 1 product
Cons:
  • Does not work smells like electrical wires burning

Preferred solution: Full refund

User's recommendation: No recommendations

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