Tristar Products
Tristar Products Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tristar Products has 1.8 star rating based on 211 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Work good unless something breaks, Ability to make meals with ease, I would like if it worked as advertised.
Cons: Poor customer service, Customer service no help at all, No customer service.Recent recommendations regarding this business are as follows: "I highly recommend this", "Need to make sure that you have a good warranty a good phone number to contact first of all, a good address for the company's that work on the pressure cookers and a good customer service number as well.", "Make sure you have a good customer service number for sending products back or for getting information on items. You want to make sure that you also get the person name that you talk to when you call .", "Do your research, ask the community about Power XL appliances.", "Shop where you feel valued, I did not with this experience and several outsourced calls.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tristar Products has 1.8 star rating based on 211 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Work good unless something breaks, Ability to make meals with ease, I would like if it worked as advertised.
Cons: Poor customer service, Customer service no help at all, No customer service.Recent recommendations regarding this business are as follows: "I highly recommend this", "Need to make sure that you have a good warranty a good phone number to contact first of all, a good address for the company's that work on the pressure cookers and a good customer service number as well.", "Make sure you have a good customer service number for sending products back or for getting information on items. You want to make sure that you also get the person name that you talk to when you call .", "Do your research, ask the community about Power XL appliances.", "Shop where you feel valued, I did not with this experience and several outsourced calls.".
Most users ask Tristar Products for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Rafael, California
Defective twelve inch emerald pre season cast Iron pan
I received a twelve-inch pre-seasoned emerald cast iron pan a little over a year ago, and when I was taking the seasoning off, I noticed that there is a huge crack in the side. I can provide pictures.
- Usually good quality for the price
- Hard to reach for warranty issues
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minneapolis, Minnesota
Tech question on my Emeril Lagasse Dual Zone air fryer
My dual zone air fryer recently *** out. A couple of roaches got inside and into the front display and got stuck and died.
Like my cousin Emeril Lagasse, we're both Cajun chefs. I'm retired, but I used my air fryer every day for years since I bought it. Wish I could afford a new one.
I only need the core dual zone air fryer with all the digital features. Cousin Emeril would've sent me a free new one, but I haven't talked to him in years.
Preferred solution: Price reduction
User's recommendation: I highly recommend this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPressure cooker caught on fire
I need to return this pressure cooker because it caught on fire from plug to the base of the cooker. I need a refund for this product.
- Air fryer
- Could have set my house on fire from the fire that came from the cord
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I ordered an item from Efit but they charged my account for 5 times the amount I ordered I finally got a number to talk to them I canceled the order and they returned my money to my account Then I saw
Tristan Brands and Wfbrands added charges to an order I placed with Efit
which I cancelled and got a refund I cant
get in touch with these companies Im contesting these charges Ive sent their
junk back return to sender because I
cant get in touch with them I have been told that all 3 companies mentioned are
1 company If I could get some kind of resolution I would greatly appreciate it
Buffalo, New York
I want to order a replacement pan for my pressure cooker.
I found the correct sized inner pot and ordered it and when it arrived I tested it and works perfectly.
No more issues.
I was bill the wrong amount from the original price I ws given
I need to know the amount I paid for 1item and the discount i got for 2 item because of a billing dispute they want to bill me for same for both
Cincinnati, Ohio
Replacement part for model cl 003 ap
The company no longer carried the parts.
Btw, the pissed consumer name definitely gets a person's attention, but not everyone who contacts you is upset. I wasn't. Disappointed maybe because I had to trash an appliance for lack of a new part, but otherwise ok.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService agent could talk more clearly. Had to ask her repeatedly to repeat what she said to understand. I eventually got the email to contact Tristar products about E4 code/display of power quick pot
Called for contact email for Tristar Products my Power Quick Pot has E4 on the display according to manual it says to contact customer service so I sent them an email I have yet to receive a reply
Bellevue, Washington
Need my pressure cooker float valve fixed.
While cleaning the pressure cooker XL that I purchased from your TV commercial, my gradaughter was bringing me the pressure cooker lid and she dropped it on the floor and the float valve came out of the cooker lid. I'm trying to find out how to fix the float valve or to get it replaced so that the pressure cooker can be used again.
Right now, all that happens is, the pressure starts to build up in the cooker, and then steam starts coming out of where the float valve should be at in the lid.
I have not received any text from the company nor have I had received any phone calls in regards to how to make repairs to the unit. Please advise on how to make repairs to the unit so it can be used again.
Thank you so much for taking time out of your busy schedule to take and look at this message and please respond to it as soon as possible.
User's recommendation: Need to make sure that you have a good warranty a good phone number to contact first of all, a good address for the company's that work on the pressure cookers and a good customer service number as well.
Oklahoma City, Oklahoma
Need my pressure cooker float valve fixed.
Still waiting on a answer from my first text. I'm needing to get the phone number to customer service at Tristar products
Needing some one to help me with getting my pressure cooker float vale replaced or tell me how repair it.
Company needs to answer their texts and be better on their return calls and messages. Company also should have numbers that are man 25/7 to help customers with correcting their issues with their products.
Thank you for taking time out of your busy schedule to address this message. You all have a blessed and wonderful day today.
User's recommendation: Make sure you have a good customer service number for sending products back or for getting information on items. You want to make sure that you also get the person name that you talk to when you call .
Bellevue, Washington
Need my pressure cooker float valve fixed.
My guarant daughter was carrying the pressure. Cook top to the kitchen and dropped it on the floor and the float valve cream out of the pressure cooker lid.
I'm trying to find out how to either replace or repair float valve in the pressure cooker lid. I've tried to call the company.
Several times and also have sent a text to the company, but to no avail. Have I received any correspondence or messages from the company's customer service department.
Low quality air fryer
We bought a Power XL Air Fryer because it was a highly rated product. Before the first year, we noticed that various parts of the control pad were only working intermittently, but the unit still managed to cook correctly.
OK, I get it.
Not as good a product as what we thought, but better than the last air fryer we had, 2 weeks after the one-year warranty period, the fryer completely fizzled out, like it was planned that way. Not at all pleased with your products, I will never buy another appliance from your company.
- Easy to clean
- Poor quality parts
Preferred solution: free repair
User's recommendation: Do your research, ask the community about Power XL appliances.
Need replacement part
I need to order a replacement part for the power pressure cooker xl model ppc780, can you help with this request?
Preferred solution: A replace part
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service
They have not resolved the matter and I don’t think they care about their customers.
My phone calls have gone unsuccessful along with emails. I am very fond of Emeril Lagase, and Tristar sold us a pan and then canceled it.
They said they will not honor the advertised price when the pan is in stock. This is very disheartening as it was for a senior citizen.
Preferred solution: Apology
User's recommendation: Shop where you feel valued, I did not with this experience and several outsourced calls.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGlass lid for 10 Qt powerpressuercookerXL
I want to buy the Glass Lid for my Power PressureCooker XL 10 Qt.
I need Price and how to order.
George Hicks
- Food quality
- Time required
- None so far
Preferred solution: Glass Lid for my 10 qt. Powerpressurecookerxl
Flint, Michigan
To find out how to order a vacuum tube attachment
Not really a complaint,just wanted to give the girl that took my order all the credit she deserves for getting through the oder with all the noise she has to indure.She was very pleasant and we got through it..Otherwise I would have given a 5 star rating.
User's recommendation: Get rid of the noise
About
, , , ,
Tristar Products, Inc. is a company that provides home appliances, fitness equipment, sports gear, and health programs. The company offers a diverse line of products such as Ab rollers, Ab slide, Ab toner, Ab trainer, Air climber, Eurosealer, Dollar Coin Collector album, Banjo Fishing system, Health master 100, Pasta Express, Pilates Yoga Trainer, Power Juices, Power Pulse, Pressure Cooker, Tweeze, Ultimate Grill, and so much more. Besides, Tristar Products, Inc. provides a number of services that include full service studio, brand creation, retail distribution, direct response media and others.
Tristar Products operates the sales in more than a hundred countries.
Tristar Products is ranked 656 out of 6185 in Appliances and Electronics category
USA
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