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My husband purchased the 8 qt Power Air Fryer Oven and a 8 qt Pressure Cooker. The Power Air Fryer Oven outer shell is nothing but cheap plastic. Plus both units a very large not something you would want sitting on your counter top and of course will not fit in below...
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1.0
I didn't like
  • Customer service and the outrageous cost to return for customers
#1448428
first time using rotessiare, turned for awhile then stopped turning. when you get on phone never did get to someone who knew anything to help Your Parts information does not show this part how can I fix this? Sharon Franklin Sad have photo on my phone of part Sad
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TristarSupport
TristarSupport

We are sorry to hear that from you. For us to assist you with your concern. Please visit our LiveChat here: http://tinyurl.com/ntohvw5. Our LiveChat hours of operation are 7AM...

#1447521
Had a live chat with Rich at Tristar and he suggested I contact Kohl's Dept Store where I purchased the Power Air Fryer to replace the shaft for the rotisserie that I was missing. I feel that it was a product control problem not the problem of the Department Store, but...
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TristarSupport
TristarSupport

We are sorry to hear that from you. For us to assist you with your concern. Please visit our LiveChat here: http://tinyurl.com/ntohvw5. Our LiveChat hours of operation are 7AM...

#1442901
I ordered a POWER AIR FRYER from them through their TV commercial. Received a broken unit. When dealing with their customer service rep. we got were told we would have a new unit sent out, but when I contacted them again they said it was on back order. Also, contacted...
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TristarSupport
TristarSupport

We are sorry to hear that from you. For us to assist you with your concern. Please visit our LiveChat here: http://tinyurl.com/ntohvw5. Our LiveChat hours of operation are 7AM...

#1441351
Tristar Products - Recieved broken product.
Tristar Products - Recieved broken product.
Tristar Products - Recieved broken product.
Tristar Products - Recieved broken product.
Tristar Products - Recieved broken product.
Tristar Products - Recieved broken product.
Tristar Products - Recieved broken product.
Tristar Products - Recieved broken product.
Received broken product. Now product on back order. Getting runaround. Very unhappy.
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TristarSupport
TristarSupport

We are sorry to hear that from you. For us to assist you with your concern. Please visit our LiveChat here: http://tinyurl.com/ntohvw5. Our LiveChat hours of operation are 7AM...

1.4
#1440578
I purchased an power air fryer in October 2018. When I purchased I mistook the skewers as the shaft for the rotisserie shaft, when I went to use the rotisserie the other day I notice that they shorted me the shaft. I called customer service only to be told that I would...
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TristarSupport
TristarSupport

We are sorry to hear that from you. For us to assist you with your concern. Please visit our LiveChat here: http://tinyurl.com/ntohvw5. Our LiveChat hours of operation are 7AM...

1.0
I didn't like
  • Customer service
  • Customer service no help at all
#1440175
POWER AIR FRYER XL LOOK OUT FOR THIS ONE. DEVELOPED RUSTY HOUSING AND FAN IN SIDE. WOUND'T THINK THAT HEALTHY, ONLY HAD IT FOR A YEAR. CHINA SHOULD OF MADE IT FROM STAINLESS STEEL. NOT GOOD. NEXT DUMPSTER??
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TristarSupport
TristarSupport

We are sorry to hear that from you. For us to assist you with your concern. Please visit our LiveChat here: http://tinyurl.com/ntohvw5. Our LiveChat hours of operation are 7AM...

1.9
I didn't like
  • Poor product quality and health concerns
#1436748
I purchased an Air Fryer and returned the product because was not what I was expecting. I have been trying to get a refund for 3 months. Every time I call the customer service I get a different answer. Even the supervisors have no idea what is going on. This has been...
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TristarSupport
TristarSupport

We are sorry to hear that from you. For us to assist you with your concern. Please visit our LiveChat here: http://tinyurl.com/ntohvw5. Our LiveChat hours of operation are 7AM...

1.0
#1430429
Ordered two sets, at different times because what i received the first time did not look like the product advertised. Returned 8/28/18 i have Ups receipt. No refund. Second order again when it arrived did not look like product advertised. Returned that set. No refund ....
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TristarSupport
TristarSupport

We are sorry to hear that from you. For us to assist you with your concern. Please visit our LiveChat here: http://tinyurl.com/ntohvw5. Our LiveChat hours of operation are 7AM...

#1428981
Several times over about 4 months I have called asking if genie bra is going to restock their basic genie bra or even lace-trim geniebra and each time I am told to call back and check in several weeks. What is the phone agent's job then, exactly? Nobody knows if the...
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TristarSupport
TristarSupport

We are sorry to hear that from you. For us to assist you with your concern. Please visit our LiveChat here: http://tinyurl.com/ntohvw5. Our LiveChat hours of operation are 7AM...

1.0
I didn't like
  • Unknowledgeable customer care
#1427428