Not resolved
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Value for money
Website
3 comments

I ordered the 8 qt cooker online.At the end of the process, I wound up paying over $200 for the cooker, the square frying pan, and the chopper.

I then discovered that the exact same cooker was offered at Costco for $70 less than what they were charging online. I contacted customer service and was given a refund authorization. I shipped the unopened packages back and only was refunded the cost of item itself and they kept the money they charged for the over-inflated shipping charges.

I will NEVER do business with this company again.They have cost me over $100 and I have nothing to show for it other than a bad taste in my mouth for their company.

Review about: Tristar Products Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $100.

Preferred solution: Full refund.

I liked: Product.

I didn't like: High cost of returning product, Non disclosure of product limitations and return costs.

Had an Experience with Tristar Products?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1318978

Most companies don't cover return fees and the high cost on return fees are all up to the shipping service that you choose to return product.

Anonymous
Parry Sound, Ontario, Canada #1265101

most companies do not refund shipping

Anonymous
to Anonymous #1265365

Actually, I deal with Amazon a great deal and I have always received a full refund.They have provided return labels.

As for this company, they over charge for shipping.

I shipped everything back in the unopened boxes that I received them in and I paid well less than they charged me and I had tracking and signature required.They just dropped the packages at my door.

You May Also Like

Dr Dabber - Multiple Dr. Dabber AURA failures; $400 wasted while I am NOT Dr Dabber "For the record, I was a big Dr. Dabber fan. I owned their Ghost. I owned 2 Lights. No issues. I bought a Dr. Dabber Aura because of the magnetics. I..." Read more Zerowater - STRESSED to the LIMIT Zerowater "My experience is stressful with this product,.I have to either travel 2 hrs to Walmart to buy filters...or order online,.The eBay prices are off the wall,.for shipping,.Amazon prices for filters..." Read more O2pure is a SCAM O2pur "Don't be fulled by O2pure TV commercial. They are a scam! Nothing is free obviously but they really try to pull a fast one on you. DO NEVER give your..." Read more Michael Kors - Jacket Review Michael Kors "Bought jacket Nov 20, 2016. Hardly wore it due to fuzzy lint balls formed from friction at pockets and sleeves. Body of jacket is green nylon quilted. Washed on delicate..." Read more Google Ad Doctor a scam Google Ad Doctor "I am Brent Guild, and as you can see I am not afraid to show my name as was Victimofbrentguild who posted a false complaintagainst me. victimofbrentguild is actually the..." Read more Aliexpress - Customer service is horrible. Aliexpress "I ordered Par 56 led swimming pool lights. They started leaking within a few days of installation. The seller warranty is for 2 years. The seller does not respond to..." Read more Brent Guild / iGalen Victoria was the victim of a scam, now being harrassed Igalen Victoria "I am Brent Guild, and as you can see I am not afraid to show my name as was this poster. victimofbrentguild is actually the company iCloudUK.com that runs under..." Read more Safeco Insurance - Safeco Claims the WORST EVER Safeco Insurance "On July 11th, 2017 we noticed that our hardwood floor in our kitchen and hall had erupted due to a water leak at the refrigerator. The continuous hardwood floor consists..." Read more