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after 2 months of use the black paint of outer basket started wearing off because the inner basket rubs it off.then after 8 months while cleaning the outer basket with a paper towel and dawn a one inch chunk of black paint broke off.

i called tristar to order a new outer basket and they told me i couldnt order the outer basket ? i asked why and they told me it was not a part that was sold seperatly and that i had to buy a new machine . is this legal ? dont they have to supply parts for a certain period after putting a 'product on the market ?

# i called19732875129 nothing on the unit is stick free . it is all junk and belongs in the trash . beware of all tristar products . customer support is in jamaica .

enought said !?

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TristarSupport
#1457047

We are sorry to hear your experience using the Power AirFryer XL.Please avoid major water temperature changes.

Taking the outer basket and subjecting it to cooler or cold temperatures can cause peeling and allows rust to form. Let the outer basket cool for a few minutes first.Please visit our LiveChat here: http://tinyurl.com/ntohvw5 to assist you accordingly in regards to this matter.

Our LiveChat hours of operation are 7AM-11PM, Monday-Sunday.Thank you!

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