Monee, Illinois
Not resolved

Ordered the Iron in May, got it and the very first time iI used it the spring broke from the handle. Contacted Cust Service they said they would ship a return label right away.

I called 2 weeks later, no one had shipped the label, I told them this is too much of a hassle, refund my money. The operator said for the "inconvience" they would refund 39.00. I agreed, label came, sent iron back. After 20 some days, I called asking about the iron, they said they can't coordinate with the warehouse so they have no idea when the new one will be shipped.

Now the fun begins, I asked for a refund, explaining to 4 different operators the situation and EVERY time they are all rude and short. They are now saying because I was given a partial refund, I have to accept the iron and no refund will be given! We'll see what the NJ BBB has to say about what I believe is fraud and extortion!


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I bought a product from Tristar. The product name is Rotoshave.

I got their trial version. It was not very good, so they promised to give me a better version and refund all my money for the trial version. They have not refunded my money. In fact they charged my card again.

I have already returned all their products but still I have not seen any money yet.

What are my rights and how can I get my money back? Please if anyone knows about how to get people to understand about this company it will be great.


:) :grin ;) 8) :p :sigh :zzz :upset :eek :roll :? :cry :( :x

Erode, Tamil Nadu, India #26541

The girl Mary that had no problems w/the k-styler, I think you are full of it. If you really had such a pleasant experience w/this company-give it a week or two and when your flat iron breaks again lets see how friendly they are to you.The product is a piece of garbage sweety.

Erode, Tamil Nadu, India #26539

I ordered the k-styler in June and received it July 2,. I used it one time and it never turned back on.

Contacted Cust Service they said they would ship a return label right away. I called 2 weeks later, no one had shipped the label, I told them to please send me a return label asap. They assured me I would receive it no later than 10 days from my 1st call. I placed at least 7 calls to this company and each time I got the run around.

Asked to speak to a superviser or manager and the girl said to me oh i'm sorry the superviser is on the phone w/another customer complaint. I went to my bank and told them to stop any payments that this company tries to deduct out of my account. It is now August 6, and I called again today. Sandra the phone Rep that took my call said oh are you having trouble w/your account?

I told her no I stopped your company from getting paid because I received no return label as promised 7 times and I want a refund. The genius tells me I have to unblock my account so they can take another payment than I can receive a refund and they would mail me another return label. I laughed at her because I explained to her 5 times I never received the first return label. I told Sandra to dress nice for the next month or two cause she might be on the news.

I told her I was calling the news station about this company and hopefully they will get my money refunded. I want to contact Help me Howard to get this company info out there so they can't do this to anyone else. They have some rackett going and it isn't right. I already reported them to the Better Business Bureau.

It seems this company has many complaints about them w/BBB. I think the one or two people that write a great review on here about this company are people that actually work there and are asked to write the great reviews.

Honestly, this product sucks! Please don't purchase a K-Styler you will not be happy with the results.

Oberwart, Burgenland, Austria #24957

i had bought this iron too and i also had a part of it break i got a hold of customer service and they sent me a label in about a week i gave my styler and i got it back within about a week i dontknow why you had problems they were really friendly for me!!!

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