Tristar Products - Disatisfied with Flexable Hose performance
I purchased one of your flexible hoses in summer of 2018 and when I attached it to my outdoor faucet and turned it on today, it sprung a major leak along a large section of the hose. I realize that this hose is no longer under warranty because the paperwork that I saved from my purchase states that there is a 60 day limited warranty, The hose was gently used for 2-3 months in 2018, the water was turned off following each use, and it was drained and stored in my garage during the winter. This is the 2nd of your hoses that I have purchased at my local Walmart, both have split, and I don't plan to purchase any more of your products. I am attaching a copy of the product end flap and warranty statement in order for you to see exactly which product that I have found to be inferior in quality.
Joyce Morey
morey01j@***.net
419-773-****
Reason of review: Bad quality.
Monetary Loss: $35.
Preferred solution: Let the company propose a solution.
Tristar Products Cons: Hose that sprung a leak.
Location: 492 Us Highway 46, Fairfield, NJ 07004
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At Tristar Products, Inc., we are committed to providing only the highest level of customer service.
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We are sorry to hear that from you. For us to assist you with your concern.
Please visit our LiveChat here: http://tinyurl.com/ntohvw5. Our LiveChat hours of operation are 7AM-11PM, Monday-Sunday. At Tristar Products, Inc., we are committed to providing only the highest level of customer service.
If you have any additional questions or comments regarding this matter, feel free to contact us at 973.287.5100. Our hours are 9 am - 8 pm EST Monday โ Friday.
Please visit our LiveChat at http://tinyurl.com/ntohvw5 for us to assist you accordingly. Our LiveChat hours of operation are from 7AM-11PM, Monday-Sunday.
At Tristar Products, Inc., we are committed to providing only the highest level of customer service.
If you have any additional questions or comments regarding this matter, feel free to contact us at 973.287.5100. Our hours are 9 am - 8 pm EST Monday โ Friday.