Not resolved

The cooker overheated and wouldn’t turn back on. When I contacted customer support, we went through the steps of resetting-didn’t take.

After arguing with several tellers, finally someon offered to replace it if send a check. 3 weeks have gone by since I’ve shipped it back. Now, they’ve cashed the check, but I haven’t heard if the replacement is on the way. So I call customer service.


To wait 2 more weeks. WHAT THE ACTUAL {{Redacted}}.

Product or Service Mentioned: Tristar Products Power Xl Pressure Cooker.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 private and 1 public responses to the review from Feb 18.
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I sent in a Power Pressure Cooker XL, it was defective. I sent it back to get a refund.

Sent by FEDEX 4/10/2017 Tracking number 9612136169230279099999. Never heard from you. I sent you copy of purchase from Bed Bath and Beyond in the box. I went to store, they said to get ahold of customer service.

I checked Fed Ex. it was delivered and signed by OLEDEZMA

Tristar Products Verified Representative

We apologize for the delay, but rest assured that the product will be delivered to you. We apologize for the inconvenience and appreciate your patience.To assist you further in regards to the status of your replacement.

Please visit our LiveChat here:

Our LiveChat hours of operation are 7AM-11PM, Monday-Sunday. Thank you!

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