Deborah P Ert

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Verified Reviewer

Didnt recieve my product

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Ordered a product on 4/21/2020 still on back order was never told when ordering it was on back order I want my order
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Preferred solution: Deliver product or service ordered

User's recommendation: Don’t order anything from this company

lloyd h Fja

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Verified Reviewer

Product has been returned

Product was returned unopened Product was not ordered
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Loss:
$250

Preferred solution: Full refund

Edward D Rdf

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Verified Reviewer

Worst Customer Service

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I ordered power air fryer and I returned the item and requested refund. Never received refund, when I called they said they sent out another fryer...who authorized you to send another fryer. I had to call my credit card to file a dispute.
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User's recommendation: Buyer Beware

1 comment
TristarSupport

Please visit our LiveChat at http://tinyurl.com/ntohvw5 for us to assist you accordingly. Our LiveChat hours of operation are from 7 AM-11 PM, Monday-Sunday.

Anonymous
map-marker Dallas, Texas

Product size

I have ordered the wrong size. I need to return the product for the correct size. Have no way or information on doing this. Please HELP
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jacques C Bkm

Customer service unavailable

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Needed assistance with my cooker that stopped working.
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Loss:
$100
Pros:
  • Liked it
Cons:
  • Quit after 3 months and 5 uses
  • Customer service no help at all

Preferred solution: Let the company propose a solution

User's recommendation: Purchased an instant pot instead. They have great customer service.

Anonymous
map-marker Colorado Springs, Colorado

Problem resolved

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Contact made by tristar and all is taken care of. Thank you
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Anonymous
map-marker Jackson, Mississippi

Air-dryer dried out meat

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The air-dryer didn't leave meat juicy as seen per advertisement. I tried pre-baking the meat before I air dryer it. I also lowered the temperature. Neither option worked. Now I have to pay the high return fee. I will never buy another device from this site.
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User's recommendation: Don't buy it. It isn't true. You are out of pocket for the return.

Anonymous
map-marker Hyattsville, Maryland

Unable to reach customer service

I was told my phone number was incorrect and kept being hung up on.
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Anonymous
map-marker Los Angeles, California

Wrong item

Sent the wrong size. Wheres the label for the return?
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charles R Zvl

I love my air fryer

I need a new basket and handle
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Preferred solution: new basket and handle

Carolyn J Hid

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Verified Reviewer

Need return label

No answer to my call. I need a return label for my Emril Lagasse Air Fryer 360 XL. Order #215042****112**** Please respond.... thank you
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Loss:
$335

Preferred solution: Full refund

Anonymous
map-marker Ottumwa, Iowa

Wrong order

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I brought the larger Emeril Power Air fryer 1800 W they sent the smaller one. My order #2150Y202026****32. I have tired to call 5 time's and never can get thru. Thank you Cozette Whalen 319-464-****
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Anonymous
map-marker Pompano Beach, Florida

Where is my stuff???????????????????

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i want to know where my order is asap!!!!!!!!!!!!
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Boleslaus Lkn
map-marker Brooklyn, New York

Air fryer not working

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Power air fryer stop working of less than a year having it.
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Ruth S Aas

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Verified Reviewer

I can not get your customer service department

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I want to return the product which did not work for me. I am well within the 30-day trial period. In order to return the product I need a return authorization number from Customer Service, but I am not able to contact them not by phone nor by e-mail. The phone is ALWAYS busy and the e-mail apparently does not exist.
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Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Return is a pain in the neck - so don't buy!

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