Pissed Consumer - Kiyoseki Pro flat iron

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Kiyoseki Pro flat iron

May 22, 2008

Tristar products complaint by Jenniferc0420

I receieved the flat iron and used it a couple times and it worked great. Then on the 6th day, it singed my hair completely off. The only product I had on my hair was what they sent with it. I called and got no sympathy from the rep. I was told they would send me a label and I could exchange it for another one or I could get a refund. I did not recieve a label for 3 weeks. I called multiple times and was told they were emailing it to me but must be my fault that I wasn't getting it. They still charged my another payment in the meantime. I have called that company multiple times and each time I advised the rep that I am upset but know it is not thier fault personally and not taking it out on them but they are very rude. Twice I have requested to talk to a supervisor (in thier case it should be called a dumbvisor), was told I would get a call back and never got a call from anyone. Would never recommend this product or company to anyone!!!!

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Comments (10)

1. Written by SummerLynne, on 20-08-2008 12:09

I can't get through to the company! A recording comes on and says due to the high volumne of calls and then she says thank you and hangs up. My iron came damaged with the on button pushed in. I want to get a refund but have been calling for over a month and cannot get through.

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2. Written by ivvanna_2000, on 08-08-2008 15:30

I have the Kstyler, or should I say had! I also got the silver one and loved it it worked just like they said, for a month! it broke awhen I called they sent me a shipping label I shipped it back but have been waiting for three months now to get a new one, I have called many times and have been given the run around, they even confirmed they recieved mine back, then i was told that my account was frozen, and they couldn't send me one unil it was taken care of, I took care of the account and paid the last payment of 39.99 then was told my account was still frozen and they couldn't do anything about it until the cllection company they use emailed them so i had to call them, I called them and they gave me a number to release my account, but the company is stating its sill frozen....I am fed up with making all these calls and not getting any where, I paid it in full and they are still refusing to send it to me, I don't know how to get my money back.........

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3. Written by Claudia, on 01-08-2008 17:54

I have the K-Styler and i love it i got the gray and pink one i havent found anything wrong with it

it's perfect!!!

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4. Written by Michele, on 17-07-2008 15:31

To Hmmmm - she did not use it wrong. I had the same experience - I was sent two different irons and they both randomly raised the heat setting and shorted out. I also got the pink/grey one by the way - i don't think the black exists. I am still awaiting my refund.

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5. Written by aimmee, on 26-06-2008 12:57

love mine as well! except i believe i was suppose to get black as well. i know i paid extra for professional grade. my only advice is dont upgrade...because it is probably the same one.

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6. Written by Tracey, on 19-06-2008 13:37

Hey Marti,

Here's the number.

Kiyoseki Pro Customer Service:

Phone: (973) 287-5181

TMA

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7. Written by Tracey, on 19-06-2008 13:35

I had a different experience. The K-styler I the grey paint would come off whenever it heated up to its highest setting. I exchanged that for a second one and the same thing happened. I am not opportunistic, after reading the articles, that a third would be any better. I'm getting my money back.

The upsetting thing is that it worked like advertised in my hair and I really want it.

TMA

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8. Written by Ashley Matheson, on 17-06-2008 09:49

I dont have very wavy hair to begin with so I really expected the iron to do wanders! My walmart flat iron does just as good if not better! They say the outside want burn you! Yea right... It's junk! Bye a chi!

hey what color did everyone get? I was suposed to get black but got silver

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9. Written by Marti, on 17-06-2008 07:16

Where did you locate phone # for company? Thought it strange that there was no invoice included in package, yet the company requires proof of purchase to return. Appreciate any info you can share with me.

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10. Written by Hmmm, on 08-06-2008 15:04

I have the Kstyler and LOVE it. If anything, it has corrected the damage that my Chi did. Well worth the money spent, in my opinion. You must have used it wrong. Sorry

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